REPLACEMENT / RETURN POLICY BY ( www.everestorganichome.com )
Our Products are non returnable or exchangeable as it is a food product and governed by the Department of Food Technology And Quality Control, Nepal .
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
- or the item is showing as delivered (notification is sent by sms or email) & it has not been delivered (client must report this within 3 days of such an occurrence as courier companies will only provide POD (proof of delivery) within 3 days of delivery & further investigate the matter
(Please appreciate all deliveries are made by 3rd party firms & not directly by Everest Organic Home )
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Cases of goods unavailability or service problem:
- If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
- If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
- 100% refund will be given, if product is not available or vendor is not able to ship the products
- For courier products, If the delivery address is out-side the service area, then only 100% refund will be given
INTERNATIONAL SHIPPING & RETURN POLICY
TERMS AND CONDITIONS
Each item in your order is sold by www.everestorganichome.com. Those items for shipment to countries outside of Nepal may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
With respect to each item for which Import duty fees have been calculated, you authorise www.everestorganichome.com to designate a courier company or freight forwarder to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import duty fees for such item. The import duty may be collected by Courier Company on or before delivery.
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from www.everestorganichome.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.
ABOUT CUSTOMS, DUTIES & TAXES
When ordering from www.everestorganichome.com, you're responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Nepal may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
The product is a food product and not exchangeable or returnable.